Case studies | The Ambassador Platform

Keble College, Oxford

Running events for access and outreach using Streams

In an effort to reduce barriers to entry, and to increase access to genuine advice from students who have recently been through the process themselves, Keble College organized a Q&A session between their ambassadors and students from state schools who offered admissions interviews for the 2022/23 academic year.

Keble chose to host their event using our new events product Streams.

CG Spectrum

Recruiting students for fully digital programs

Innovation is at the heart of everything CG Spectrum does as an education provider. Never resting on the competition, they decided to take their recruitment and marketing strategy to the next level with the help of The Ambassador Platform. CG Spectrum wanted a place on their website where their internationally-diverse prospects could visit 24/7, and reach out to an ambassador who could answer authentically about life as a CG Spectrum student.

Alliance University

Converting prospects quicker through peer-to-peer conversations

Before implementing The Ambassador Platform, Alliance University already worked with student and alumni ambassadors in promoting the institution, although this was mostly done on an ad hoc basis at online events. The Marketing and Communications Team wanted an innovative digital solution that would allow prospects the opportunity to connect with current students throughout the recruitment funnel. The Ambassador Platform was the perfect solution to harness the power of the student voice to attract and convert more students throughout the funnel!

Downing College, Cambridge

Student mentoring

Downing College decided to run their mentoring program online and enable year 12 and year 13 students from different link areas to get support pre and post-application as well as to share general tips and advice about studying at the University of Cambridge. The team at Downing College thought that there is no better way to run this project than by working with their ambassadors and The Ambassador Platform provided the ideal set up for them to run this program in a safeguarded environment digitally.

The University of South Australia

Upgrading their peer recruitment platform

The University of South Australia wasn't satisfied with their existing peer-to-peer platform and were looking for new solutions that would help them maximise the impact of their great ambassador programme to increase offer conversions.

The Ambassador Platform helped them save the day.

Fanshawe College Canada

Scale your ambassador program without scaling your team

The Ambassador Platform helped Fanshawe College increase student applications and scale their ambassador programme from 18 to 78 ambassadors, all without increasing their team size.

Learn how Fanshawe College achieved these impressive results and discover how you can do the same for your institution.

Rochester Independent College

Digital School Advocacy

Rochester Independent College (RIC) approached The Ambassador Platform with the idea of building a digital community for their school.

By placing a significant amount of trust in their students, and giving them a platform through which they could showcase Rochester’s unique student experience, they have found that they have become reliable and passionate advocates for the college.

University of Technology Sydney

Creating meaningful human connections

Starting a new life overseas can be daunting. The University of Technology Sydney (UTS) wanted to offer future students a window into their unique student experience. They were looking for a way for prospective students to hear from their peers and find out what it’s like to study at Australia’s number one young university.

The University of Sydney

International Student Recruitment

Just as it was for institutions the world over, the coronavirus pandemic of 2020 was a game-changer for student recruitment teams.

As borders closed, the University of Sydney (USYD) faced arguably its toughest recruitment challenge ever, and turned to The Ambassador Platform for help.

NCUK

Fantastic use of TAP's Content feature

Right from when they first started working with us, NCUK has consistently repurposed the excellent content created by their ambassadors to use on their social media channels and their website.

During the coronavirus pandemic in 2020, they increased the amount of content their ambassadors created and the number of FAQs they answered, allowing NCUK to continue with their important recruitment work digitally.

Dulwich College, Singapore

The importance of parent advocacy

Like many schools around the world, Dulwich College (Singapore) knows the importance of recommendations from other parents; their own research shows them that 75% of parents rely on them.

The College wanted to harness those insights but, until recently, it was done in an informal manner. When they decided to formalise that process and be sector leaders in using the experience of parents to inform others, that’s when we came in.

Keble College, University of Oxford

Taking widening participation online

Given the nature of the widening participation and outreach work, there is an underlying aim to try and engage more with students from under-represented groups.

Keble College, University of Oxford, wanted a way to connect with exactly these types of students, and so partnered with TAP in Spring 2020 to see what they could achieve.

Cambridge Judge Business School, University of Cambridge

From conversation to application

For Cambridge Judge Business School (the University of Cambridge’s business school) peer recommendations are important. Students are investing in their own futures, so the ability to find out first-hand what the programmes are like and the difference studying there can make to your career is a powerful part of the decision-making process.

CJBS has used The Ambassador Platform to help with recruitment for its Executive MBA (EMBA) since 2019 and has seen meaningful results.

The Sutton Trust

Outreach support online

Like thousands of other organizations around the world, The Sutton Trust had its plans ripped up during the global coronavirus pandemic of 2020. Their summer schools programing was forced to move online and be delivered unlike it ever had been previously.

However, The Sutton Trust was able to turn this challenge into an opportunity; by moving online they ended up supporting even more students than originally planned for and still delivered a superb summer of work. At the heart of it was our XCM platform.

The University of Sheffield

Driving applications during Clearing

For the University of Sheffield, like all UK institutions, Clearing is a “make-or-break” time in the recruitment process: it’s how they fill any places they still have on their courses by opening up applications for prospective students who haven’t locked in an offer.

With the help of The Ambassador Platform, they converted 87% of Clearing prospects.

Higher Horizons+

User-generated content

Higher Horizons+ offers higher education outreach to targeted secondary schools and colleges throughout Staffordshire, Shropshire, and Cheshire. They came to The Ambassador Platform for digital support in their school and college outreach work.

Looking to build relationships and start conversations with their target students, as well as provide accessible support, our user-generated content feature was just what they needed.

The University of Adelaide

The power of peer-to-peer recruitment

Adelaide’s fantastic student ambassadors, and equally brilliant admin team, have worked hard to build powerful peer-to-peer relationships with prospects and offer holders, share honest FAQ answers, and generate amazing content. The results have been exceptional.

The University of Sunderland

Speedy setup and a successful virtual open day

When The University of Sunderland met The Ambassador Platform, it seemed like a match made in heaven. Here's how the team embraced the power of our peer-to-peer, setting up the platform in a record 10 days to host a virtual open day.

The University of Bolton

Virtual open days

The global coronavirus pandemic has brought with it unprecedented challenges for university recruitment and admissions teams, in particular when it comes to open days, which are still a vital part of a prospective student's decision-making process. The University of Bolton decided to switch their March 2020 open day to an online event and used TAP to help make it a success.

The Queen’s College, University of Oxford

Widening participation

The Queen’s College wanted to extend their reach into areas they’ve never traditionally been involved with. They wanted to use digital chats to help demystify what life is like studying at their college and to help with their widening participation efforts. In particular, they wanted to reach specific students in the North West of England and facilitate conversations with their student ambassadors.

A game changer for our college

We did some research on various [...] platforms and found TAP was definitely the best fit for our needs. Students want to talk to students, and giving them access to this in a very safe and honest environment will be a game changer for our college. To also give our current students the opportunity for personal development and peer recognition is heart-warming to see.
Heidi Monsour - Director of Marketing and Admissions, Griffith College