This article outlines how our Private Community Group Chats feature works and how you can use it.
The Community Group Chats feature enables multiple prospects to engage with multiple ambassadors on a specific theme or topic directly from your Feed. When you set up a Chat you have the option to make it private or public. This article shows you how to set up a Private Community Group Chat allowing you to promote the Chat only to specific prospects via a unique link. Private Community Group Chats are not viewable or accessible on your Feed. You can read more about this and the key functionality here.
There are several reasons to use Private Community Group Chats:
To support 'invite only' virtual events such as offer holder or applicant days and create a buzzing community feel on different topic areas, subjects and themes.
To create a closed group for ambassadors to engage with prospects over a longer period of time, for example, offer holder or applicant groups where ambassadors can chat with prospects in a private space up until enrolment.
To support groups of prospects during specific events, activities or projects - for example, if they needed to be connected with a mentor (ambassador).
How does it work?
- Private Chats have all of the functionality outlined in the article about public Community Group Chats. Simply create a group chat, based on a topic or theme, add a first message and invite ambassadors to be involved:
To make it private, ensure you select 'Make Group Chat private'. This will keep it hidden from your Feed and you will be given a unique link to share with prospects:
Simply share this link with the prospects you would like to invite to the Community Group Chat and it will only be accessible to those with the link.
Please get in touch with your Customer Success Manager, send us a message on our support chat or email via firstname.lastname@example.org to discuss how you can use Private Community Group Chats.